Ordering
What minimum order quantity (MOQ) applies?
Standard stock SKUs: 1 spool (1 kg). OEM / Private Label 300 kg / SKU minimum.
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Can I request samples before a large order?
Yes via /quote.php?t=sample. 1-2 spools + CoA; fee credited from first order.
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Which payment terms do you accept?
T/T, card, PayPal, L/C at sight >$10k. Net 30 approved distributors.
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Shipping
Where do you ship from?
Xinyi, Jiangsu main. Overseas hubs: Duisburg EU, Los Angeles US, Sydney AU. 3-14 days.
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Do you ship dangerous goods?
Most filaments non-hazardous. PEEK/PEKK IATA-compliant. SDS available.
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Materials
Which printers are compatible?
All Bowden / direct drives. Bambu, Creality, Prusa, Ultimaker, Raise3D, Markforged, 3ntr, AON3D verified.
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Do you offer custom diameters & tolerances?
Standard ±0.03 mm. Precision ±0.01 mm aerospace/medical.
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How to store nylon / PA?
Dry-box < 20% RH; vacuum-sealed; dry 80°C × 4-6 hours before print.
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Are any filaments food-contact safe?
Select FDA/LFGB grades per SKU & use case.
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OEM
What does Private Label include?
Brand on spools/cartons/inner packs, barcodes, artwork-ready TDS bundles.
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Can you develop a custom formulation?
Yes. ODM: target spec → 4 iterations → 10 kg pilot → production + TDS.
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Quality
Do you provide CoA per lot?
Yes: 50 m diameter trend, moisture, dimensional tolerance, tensile, colorimetry.
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What if defective reels arrive?
Report in 15 days. FilamentSure™ 100% replacement + return logistics.
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Data
Where to download SDS / TDS / profiles?
/support/sds/, /support/tds/, /support/downloads/.
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Do you provide slicer profiles?
Bambu, PrusaSlicer, Cura, Simplify3D, OrcaSlicer — 12 families × 3 ecosystems.
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