Terms of Service

1. Acceptance of Agreement

By accessing filamentlab.cn (hereinafter referred to as the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (hereinafter referred to as the "Terms"). The Platform is operated by FilamentLab Co., Ltd. (hereinafter referred to as the "Company", "we", "us" or "our").

If you do not agree to any part of these Terms, please cease your access to and use of the Platform immediately.

2. Scope of Services

The Platform provides users with services including, but not limited to: display of specialty 3D printing consumables, online quotation, OEM configurator, document library, technical guides and downloadable materials, and other related services launched by the Company from time to time.

If a separate written contract is executed between both parties for specific matters such as OEM cooperation or distributor authorization, the provisions of such written contract shall prevail over these Terms to the extent permitted by applicable law.

3. Accounts and User Obligations

Account registration is not mandatory to access most functions of the Platform. Should you choose to register an account, you are solely responsible for safeguarding your account credentials, providing truthful and valid registration information, and for all activities conducted under your account.

When submitting quotations, sample requests, distributor applications or other business information, you warrant that all information provided is true, accurate and complete, and you shall not submit false, misleading or fraudulent content.

You agree not to use the Platform to: impersonate any person or entity; infringe intellectual property rights, trade secrets or other legitimate rights of the Company or third parties; publish or transmit unlawful, harmful or content contrary to public order and good morals; disrupt or compromise the normal operation of the Platform or access system data without authorization; or engage in any other activities violating applicable laws or these Terms.

4. Intellectual Property

All content on the Platform, including but not limited to trademarks, logos, product names, technical data sheets, illustrations, product photographs, page designs, software features, copywriting, charts and other materials, are the intellectual property of FilamentLab Co., Ltd. or its licensors.

"FilamentLab" is a registered trademark of FilamentLab. Without the Company’s prior written consent, no party may copy, republish, modify, distribute, sublicense or otherwise exploit the foregoing intellectual property assets.

You are prohibited from republishing, commercially distributing or using TDS (Technical Data Sheets), SDS (Safety Data Sheets), CoA (Certificate of Analysis) documents obtained via the Platform for non-contracted purposes without written permission. OEM customers’ usage rights for such materials shall be governed by their separate written agreements with the Company.

5. Technical Data Disclaimer

Product information displayed on the Platform, including but not limited to mechanical properties, printing temperatures, colors, appearances, certifications and other technical parameters, is for general reference only and does not constitute a quality warranty or technical guarantee for products under any specific order.

The actual performance, specifications and parameters of delivered products shall be subject to the batch-specific CoA (Certificate of Analysis) accompanying the shipment and any written confirmation signed by both parties.

The final performance of printed parts is affected by multiple factors including printer model, print settings, geometry, post-processing, annealing conditions, ambient temperature and humidity, and user operation. Variations from the data published on the Platform may occur. The Company shall not be liable for discrepancies arising from differing user printing conditions.

6. Quotations, Pricing and Payment

Unless otherwise agreed in writing, all prices quoted on the Platform and by the Company are on an EXW Xuzhou basis in US Dollars.

Quotations are valid for 30 calendar days from the date of issue. The Company reserves the right to adjust pricing without prior notice after expiry, subject to raw material costs, exchange rates and market conditions.

Standard payment terms are T/T (Telegraphic Transfer): 30% deposit in advance; the remaining 70% balance payable prior to shipment or against copy of bill of lading. Payment terms for contracted distributors shall be specified in their separate written agreements.

7. Delivery, Title and Risk of Loss

Delivery terms, transportation responsibilities and cost allocation shall be governed by Incoterms® 2020 as stated on the commercial invoice, sales confirmation or other written documents agreed by both parties.

The transfer of title, loss of or damage to goods shall take place in accordance with the applicable Incoterms® 2020 rules.

The Company may select common carriers as needed, including but not limited to: international express: DHL, UPS, FedEx; full-container sea freight: COSCO, MSC, Maersk; domestic shipping: SF Express or approved dedicated logistics lines.

8. Warranty and FilamentSure™

FilamentLab warrants that each spool of filament shall be free from manufacturing defects for 15 calendar days from the date of shipment, provided the product is used and stored properly.

Within the foregoing warranty period, if a product is confirmed defective due to manufacturing workmanship, the Company will provide replacement or refund under the FilamentSure™ program and bear reasonable return shipping costs for the defective spool.

The warranty does not apply to: damage caused by misuse, abuse, modification or improper operation; performance degradation due to improper storage, unsuitable environment or expiration; normal wear and tear or secondary damage after user processing; issues resulting from customer-provided designs, parameters or printing conditions; and defects unrelated to manufacturing workmanship.

9. Limitation of Liability

To the fullest extent permitted by applicable law, the aggregate liability of FilamentLab, its affiliates, suppliers and agents for any claim arising out of contract, tort, statute or otherwise related to access to or use of the Platform shall not exceed the invoice value of the relevant order giving rise to the claim.

To the fullest extent permitted by applicable law, the Company shall not be liable for: loss of profits; business interruption; loss of goodwill; data loss or corruption; indirect, consequential, punitive or special damages.

This limitation of liability shall survive even if the Company has been advised of the possibility of such damages.

10. Force Majeure

Where performance is delayed or prevented by force majeure, the affected party shall be partially or fully excused from liability depending on the impact of the event, provided it furnishes reasonable proof within a reasonable timeframe and takes reasonable steps to mitigate losses.

Force majeure includes, but is not limited to: natural disasters; war, armed conflict or civil unrest; trade sanctions, import or export bans and state regulatory controls; pandemics and public health emergencies; port congestion, labour strikes and transport disruption; changes in laws, policies or regulations; and other events beyond the reasonable control of either party.

The affected party shall notify the other party promptly, and both parties shall negotiate in good faith to adjust delivery schedules, payment arrangements or other obligations where feasible.

11. Governing Law and Dispute Resolution

The formation, validity, interpretation, performance and dispute resolution of these Terms shall be governed by the laws of the People’s Republic of China, excluding conflict of law rules and the laws of Hong Kong, Macao and Taiwan regions.

Any dispute arising out of or in connection with these Terms shall first be settled amicably through negotiation. If negotiation fails, either party may institute legal proceedings before the People’s Court of Xinyi City, Xuzhou.

12. Amendment and Effective Date

The Company reserves the right to revise these Terms at any time. Material changes will be announced on the Platform and the "Last Updated" date on this page will be revised accordingly.

Revised Terms shall take effect 30 calendar days after the announcement. Your continued access to and use of the Platform after the effective date constitutes acceptance of the amended Terms.

If you object to the revised Terms, you must discontinue use of the Platform prior to the effective date.

13. Miscellaneous

Section headings are for convenience only and shall not affect the interpretation of these Terms.

The word "including" shall be construed to mean "including but not limited to".

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. The parties shall negotiate to replace the invalid clause with a lawful, enforceable provision achieving the original intent as closely as practicable.

Matters not covered by these Terms shall be governed by separate written documents signed by both parties.

This document is under revision. Please contact us for further information.
Last Updated: September 26, 2026